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For this assignment You will have to create A Statement of Work based on The Original documents of my project Charter. This is a very important section in my project charter and it has to been correctly. I will attach all files.Please make sure that you refer back to the first document( The Project Charter) to be able to complete the Statement of Work.Project Charter
Date: January 30, 2020
PROJECT CHARTER
Improving the Inventory Management System
Date: January 30,2020
Version: #1
1
Project Charter
Date: January 30, 2020
Project Charter Document History
Document Revisions
Author
Release
Reason for Changes
Version #
Approval
Date
Gabrielle Banks
initial draft
Version #1
NOTES:
 Signed approval forms are filed in the Management section of the project files.
 Drafts should be version numbered “Draft 0.1”, “Draft 0.2”, etc. Accepted Releases should be version
numbered “1.X”, “2.X”, etc.
 This document requires the following approvals:


Version # Release
Date
Summary of Changes (since previous version)
Draft 0.1*
Distribution History
This document has been distributed to:
Name
Title
Company
Distribution Distributed
Date
Version #
NOTES:
 This document is only valid on the day it was printed.
 The document source is located at , on the project server.
2
Project Charter
Date: January 30, 2020
Table of Contents
1. EXECUTIVE SUMMARY
4
2. GENERAL PROJECT INFORMATION
4
3. PROJECT STAKEHOLDERS
4
4. PROJECT PURPOSE
4
5. PROJECT OVERVIEW
5
6. PROJECT REQUIREMENTS & DELIVERABLES
5
7. PROJECT MANAGEMENT MILESTONES & DELIVERABLES
6
8. PROJECT BUDGET & COSTS
6
9. PERSONNEL & OTHER RESOURCES
6
10. PROJECT RISKS
6
11. PROJECT ORGANIZATION
7
12. APPROVAL SIGNATURES
7
3
Project Charter
Date: January 30, 2020
1. Executive Summary
Walmart Inc.’s inventory management is one of the biggest contributors to the success of the multinational retail
business. Considering the mammoth size of the company, effective and efficient inventory management is of critical
importance in operational effectiveness. Walmart is known for cutting-edge technological applications for its
inventory management aspect of operations. Walmart utilizes The SMART system that keeps track of all of Walmart’s
Inventory, the on-hand counts, and can automatically detect and record products that is low on stock or sold-out.
Although the utilization of the system has made Walmart the biggest company in the world, there are some are
changes that should be implemented within the system to keep Walmart on the map as the multinational retail
business.
2. General Project Information
0605.1.2020
Project Title: Inventory Management
Sponsoring Walmart
Organization: Supply Chain and Logistics
Project ID:
Sponsor
Representativ
e:
Prepared by: Gabrielle Banks
Version:
3. Project Stakeholders
Position
Sponsor Rep
Program Manager
Project Manager
Customer/User Rep
Title/Name/Organization
Dan Brown, Walmart Inc.
Supply Chain & Logistics
Terrell Cobbs
Gabrielle Banks
Ronald Harvard
Phone
912-484-3644
Email
danb@walmart.me.com
912-576-9825
912-398-0837
912-235-8976
tercobb@walmart.me.com
Gbanks2@walmart.me.com
ronharv@walmart.me.com
4. Project Purpose
The purpose of this project is to find a way to improve Walmart’s Inventory Management system. Although Walmart
uses a software system that allows employees to check the availability of products in the system, improvements
must be made to ensure there is complete accuracy. The improvements will also update the time it takes for the
inventory to be updated across all platforms.
4.1. Business Issue
Walmart’s Inventory Management system has a lag time that periodically leads to customer issues. The system needs
to be improved to reduce this lag time and improve the connection between the cash register and online inventory.
The minute an item sells it should be removed from the inventory. Informing a customer that an item is in stock that
is eventually determined to be unavailable is a frustrating situation. Improving the customer experience leads to
increases in revenue.
4.2. Business Objectives
Strategic Plan Element
Lag Time
Accuracy
Project Business Objectives
Reduce the lag time in inventory management between cash register/ online
cart and inventory
Improve the accuracy in inventory records, reduce number of inaccurate in
stock items
4
Project Charter
Date: January 30, 2020
5. Project Overview
5.1. Project Description
The focus of this project is on Walmart’s Inventory Management System, with a key focus on improving the customer
experience. The first element is reducing the lag time between an item being sold and this item being removed from
inventory. The second element is in improving the accuracy of in stock items. If an item is listed as in stock the
customer should be able to walk into said store and find that item. The amount of inaccurate in stock items will be
reduced.
5.2. Scope
The scope of this project is the Walmart Corporation as a whole; improvements in inventory management make the
process easier for all involved. Starting with the most important level, the consumer and benefiting all up to the top
executives. There will be technological improvements to the inventory management system that strengthen the
connection between the cash register/ online cart to the inventory system. When an item is sold whether in person
or online it should instantly be removed from the inventory. This lag time posses’ issues with customers coming into
stores looking for in stock items but are unable to find them due to mistakes in the inventory management system. A
corporation as large as Walmart should have the highest quality system that provides the least amount of mistakes.
An issue within inventory that will be addressed is returns, when an item is returned to a store, it should be added
back into the inventory once it has been stocked on the shelf. There is a lag time between items being returned and
restocked and the items are not easy to find in customer service. This project will improve the in store and online
experience. Improving the consumer experience increases the likelihood of the consumer becoming a return
customer.
5.3. Assumptions
When chartering this project it is assumed that there are minimal issues in inventory management caused by
employees and most issues are caused by lack of technological improvements.
There are some assumptions though such as:
• All items are scanned into inventory when they arrive
• All damaged items are removed from inventory
• Any promotional items used in inventory are removed from the available items
• All items are stocked in the appropriate location
• All returned items are stocked in an appropriate time frame
• Customers were looking in the appropriate area or asked for help when stated an item was out of stock in stores
5.4. Constraints
The complete accuracy of this project will be difficult to monitor over all location. To initially test the project
improvements will be made at specific locations and the results will be tracked at these locations before being
implemented across the board. There are also financial constraints that limit the amount of money that can be spent
on these improvements that may not be cost effective in all locations. There may have to be a separation between
online and in store inventory.
6. Project Requirements & Deliverables
There will be multiple requirements for this project to be completed effectively and efficiently. The IT department
must do a technology assessment to determine where the improvements must be made. Determining whether this is
to the cash registers, inventory management system or handheld devices used throughout the corporation. There
will also need to be involvement with management at these chosen locations to ensure all is being done on the
employees end. Items must be placed in the appropriate location, and not in a random place. The customer must also
be willing to ask for help locating an item from an employee who performs an accurate search.
5
Project Charter
Date: January 30, 2020
7. Project Management Milestones & Deliverables
Milestones/Deliverable
Estimated Date
August 1st, 2020
August 1st, 2021
December 1st, 2021
December 31st. 2021
IT Evaluation
Technology Improvements
Inventory Audit
Employee Training
Responsible Individual(s)
IT Department / Management
IT Department / Management
All employees
Management
8. Project Budget & Costs
Purpose
Amount
Budget Source
IT Evaluation
$1,000,000
Payroll
Technological Improvements
$10,000,000
Revenue
9. Personnel & Other Resources
Resources
Description
Support
Comprised of management & IT department. Directly responsible for overseeing all
parts of project.
Warehouse & store associates, assist project team in completing tasks
Facilities
Distribution warehouse, store inventory
Equipment
All devices used in inventory management, including cash registers
Software Tools
Inventory management system
Project Team
10. Project Risks
The implementation of these software updates could causes delays in customer experience. The
improvements are designed to decrease the amount of time it takes inventory to be removed from the system.
The improvements may lead to slow networks that increase the amount of time it takes for a customer to
receive their item. There could also be items marked out of stock that are actually in the inventory that have
not be placed back on the shelf. Even after all these improvements have been made there could still be issues
in customers being unable to find their item.
6
Project Charter
Date: January 30, 2020
11. Project Organization
11.1.
Project Organization Chart
Dan
Brown
Terrell
Cobbbs
Gabrielle
Banks
Ronald
Harvard
11.2.
Roles & Responsibilities
Stakeholder Title
Name
Sponsor Rep
Dan Brown
Program Manager
Project Manager
Customer/User rep
Terrell Cobbs
Gabrielle Banks
Ronald Harvard
Role & Responsibilities
Director, provide necessary resources to the
project
Delegate tasks, ensure project goal is understood
Ensure tasks are being completed
Track improvements to customer experience
12. Approval Signatures
The Signatures of the people below document acceptance and approval of the formal Project
Charter. The Sponsor Representative must have the authority to commit the organization’s
resources to the project. The Project Manager is empowered by this charter to proceed with the
project as outlined in the charter.
7
Project Charter
Stakeholder Title
Sponsor Rep
Program Manager
Project Manager
Customer/User rep
Date: January 30, 2020
Signature/Printed Name
Dan Brown
Terrell Cobbs
Gabrielle Banks
Ronald Harvard
Date
1/30/2020
1/30/2020
1/30/2020
1/30/2020
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Task Name
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1.0 Project summary
2.0 Project Information
gathering
3.0 Project Stakeholders
4.0 Project Purpose
4.1. Business Issue
4.2. Business Objectives
5. Project Overview
5.1. Project Description
5.2. Scope
5.3. Assumptions
5.4. Constraints
6.0 Project derivarables
6.1 IT Evaluation
6.2 Technology
Improvements
6.3 Inventory Audit
6.4 Employee Training
7. Project Budget & Costs
8. Project Organization
8.1. Project Organization
Chart
8.2. Roles &
Responsibilities
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