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All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).The words limit for the written report is between 1200 – 1400 words.The students are encouraged to relate the project content to the course materials from chapters ( 13 , 14 , 15 , 16 , 17 ) Copying and pasting is prohibited, references are required, there are conditions in the file, please adhere to themCollege of Administrative and Financial Sciences
Assignment 2
Quality Management (MGT424)
Deadline: 11/04/2020 @ 23:59
Course Name: Quality Management
Student’s Name:
Course Code: MGT424
Student’s ID Number:
Semester: II
CRN:
Academic Year: 1440/1441 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: Marks Obtained/Out of
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
● The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
● Assignments submitted through email will not be accepted.
● Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
● Students must mention question number clearly in their answer.
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● Late submission will NOT be accepted.
● Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
● All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
● The words limit for the written report is between 1200 – 1400 words.
● The students are encouraged to relate the project content to the course materials from
chapters ( 13 , 14 , 15 , 16 , 17 )
● Submissions without this cover page will NOT be accepted.
● Assignment -2 should be submitted on or before the end of Week-12.
ASSIGNMENT-2
DMAIC / Six-Sigma Project
In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the
completion of the projects, instructors should be able to test the students` understanding of major part of
the course materials.
Learning Outcome:
1. Develop an appreciation of quality management theory, principles, and practices. (LO: 1.1 &
1.2)
2. Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8).
3. Develop strategies for organizational change and transformation. (LO: 4.5 & 4.6)
Project Structure:
A.No
Marks
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Project Report
10
DMAIC / Six-Sigma Project
During the process of projects implementation, hypothetically for the assessment`s purposes, the
picture your instructor as a chief executive officer of a company at any industry of your choice.
In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full
project`s sponsorship, student is required to provide a detailed project information to convince the
instructor – supposedly the (CEO) to choose and support your project.
Guidance for the project report:
The report must include the following:
1. Product or Service Information:
Select an actual Product or Service from any local/international company that you would like to
improve/change, and provide the following Information:
● The product or service general information such as name, features, value to customers..ect.
● Brief history about the chosen product or service (formation, sales, previous changes).
2. The necessity for change :
● The reasons behind the improvement decision, each group asked to present no less than two
reasons why they think the change is important for their product /service (Leadership,
Competitors Technological advances, Training requirements, Rules and regulations, Customer
demands).
3. Define Stage ( Planning) :
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● Define the project’s scope, goals, and objectives and its team members and sponsors ( Project
charter )
● Define the current and the desired status, the project scheduling.
● Define the stakeholders affected by the project such as (employees, society, customers,
stockholders, suppliers…etc)
● Identify the team you need and the members` functions that will help you throughout the
project.
● What method you plan to use for defining the project (Work Breakdown Structure, Pareto
Diagrams) and why?
4. Measure Stage:
● Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be
used to visualize the process)
● Define measurement Systems Analysis tool, to illustrate use measurements scales such as
Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.
5. Analyze Stage:
● Discuss no less than two conditions that might hinder the project progression (process
variation) using one of tools mentioned in chapter (15 – Analyze Stage).
● Describe the new value delivered to the customers upon the successful implementation of the
project.
6. Improve / Design stage:
● Present no more than two condition that can be altered to make the desired change ( cost ,
operation, human resource).
● Discuss one to two techniques you plan to use to improve the efficiency of process such as lean
tools, 5S …etc.
7. Control Stage:
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● Identify two methods that the team can use to evaluate performance after the project
completion.
● Document two to three learned lessons from the process ( This part could be connected to the
overall project experience )
Answers :

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